Shipping policy

 At Pyramid Billiards, we aim to provide a smooth and efficient delivery and assembly experience for our customers. Please read the following policy carefully to understand our shipping and assembling procedures.

1. Shipping Policy

1.1 Shipping Destinations:
We offer shipping to Florida. If you are located outside of the state of Florida, please contact our customer service team to discuss potential shipping options.

1.2 Shipping Costs:
Shipping costs are calculated based on the size and weight of the item, as well as the destination of the shipment. Shipping fees will be displayed at checkout before you finalize your purchase.

1.3 Shipping Timeframes:

  • Processing Time: Orders are typically processed within 3 business days after payment is confirmed.
  • Delivery Time: Depending on your location, shipping usually takes between 6 - 11 business days. Please note that these timeframes are estimates and actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.
  • Stock availability: the shipping time also depends on item(s) stock availability and may significantly vary.
  • Order Cut Off: The order cut off is 5 pm. Orders received after the cut off add one day to the delivery estimate.

1.4 Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

1.5 Shipping Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances may cause delays. If your order is significantly delayed, our customer service team will contact you with an update and provide assistance as needed.

2. Assembling Policy

2.1 Assembly Services:
For certain products, such as billiard tables, we offer professional assembly services to ensure that your item is properly set up. You can select the assembly option during the checkout process. Assembly fees are calculated based on the complexity of the setup and will be displayed at checkout.

2.2 Assembly Scheduling:
Once your order is confirmed and shipped, our team will contact you to schedule a convenient time for assembly. We recommend that you schedule the assembly as soon as possible to ensure the timely setup of your product.

2.3 Customer Responsibilities:
To facilitate a smooth assembly process, please ensure that the installation area is clear and accessible. If you have specific instructions or preferences for the assembly, please communicate them to our team in advance.

2.4 Inspection After Assembly:
Upon completion of the assembly, our team will walk you through the setup to ensure everything is in proper order. We encourage you to inspect the product thoroughly during this time. Once you have approved the assembly, the service is considered complete.

3. Damaged or Incorrect Items

3.1 Damaged Items:
If you notice any damage to the product during shipping or after assembly, please notify our assembly team or customer service immediately. We will work with you to resolve the issue, which may include repairing the item, replacing it, or providing a refund if necessary.

3.2 Incorrect Items:
If the wrong item was delivered, please contact us within 10 days of receiving the product. We will arrange for the correct item to be delivered as quickly as possible.

4. Contact Us

If you have any questions or concerns regarding our Shipping and Assembling Policy, please do not hesitate to contact us at info@pyramid-billiards.com. Our customer service team is here to assist you.